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For Support contact:
People ask questions, that's okay! Hopefully these address yours. If not, fill out the information above and include your question. Also, tell us a little about yourself. We'd love to get to know you!
When will I get my order?
This is dependent on the amount of work we currently have. Shoot us a message and we will be able to get you an estimated lead time on your machines/parts.
What system of measurement do you use?
We primarily use the imperial system since we are based in the USA. However, we can have all of the barrels, screws (extrusion), plungers, and hardware ordered for those of you outside the USA. That way you can interchange the important internals in case you want to swap parts or something breaks.
Are you the original Precious Plastic?
No we are not. We are operating using the free open source files available here. Dave Hakkens is the creator and the original/official. They are based out of the Netherlands.
Returns & refunds
No returns or refunds. Although, if something goes wrong with your product and it is our fault, we will make sure that you are taken care of. Be that a replacement part or a form of compensation. Just be sure to reach out to us if something does happen, we want to make sure that our customers are taken care of!